Privacy Policy

At Hex DTF, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.

1. Information We Collect

When you place an order, contact us or use our website, we may collect information such as:

  • Name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order details
  • Artwork and files submitted for printing
  • Payment and transaction information
  • Information you provide when contacting customer support

2. How We Use Your Information

We use customer information for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Processing payments
  • Arranging delivery
  • Providing customer support
  • Communicating with you about your orders
  • Handling returns, refunds and replacements
  • Processing reprints where required
  • Maintaining appropriate business and order records

We will not use your personal information for purposes that are incompatible with the reason it was originally collected.

3. Customer Artwork

Where you upload artwork or files for printing, we may retain those files for the purposes of fulfilling your order, handling reprints and providing customer service.

Artwork may be deleted periodically in accordance with our data retention practices.

4. Payment Information

Payments may be processed through third-party payment providers. Hex DTF does not normally store complete payment card details.

Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

5. Sharing Information

We may share necessary information with trusted service providers where required to operate our business, including payment providers, delivery providers and technology/service providers.

We only share information where reasonably necessary for legitimate business purposes or where required by law.

6. Data Security

We take reasonable steps to protect customer information from unauthorised access, loss, misuse or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Cookies

Our website may use cookies and similar technologies to help operate the website, remember preferences, understand website usage and improve the customer experience.

Third-party services used on our website may also use cookies in accordance with their own policies.

8. Your Rights

Depending on your circumstances and applicable UK data protection law, you may have rights regarding your personal information, including rights to access, correct or request deletion of certain information.

If you have questions about how your information is handled, please contact Hex DTF using the contact details provided on our website.

9. Changes to This Privacy Policy

Hex DTF may update this Privacy Policy from time to time.

The latest version will be published on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact Hex DTF through the contact details provided on our website.

Hex DTF
Quality DTF Transfers. Built to Perform.