Terms & Conditions

Welcome to Hex DTF. By placing an order with us, you agree to the terms and conditions outlined below.

1. Orders

All orders are subject to availability and acceptance by Hex DTF.

Please check your order carefully before completing your purchase, including:

  • Artwork
  • Size and dimensions
  • Quantity
  • Colour requirements
  • Delivery address
  • Any special instructions

Once an order has entered production, amendments or cancellations may not be possible.

2. Artwork & File Requirements

Customers are responsible for ensuring that artwork supplied to Hex DTF is correct and suitable for printing.

We recommend supplying artwork in PNG format with a transparent background, preferably at the required print size and at 300 DPI.

Hex DTF is not responsible for errors caused by:

  • Incorrect artwork supplied by the customer
  • Low-resolution artwork
  • Incorrect dimensions
  • Missing or incorrect transparency
  • Incorrect colours within the supplied artwork
  • Spelling or design errors

Where artwork requires adjustment, we may contact you before production.

3. Gang Sheets

Customers are responsible for arranging artwork correctly on gang sheets unless a design or arrangement service has been purchased.

Please ensure that all artwork is positioned correctly and that adequate spacing is provided between individual designs.

Hex DTF will print artwork substantially as supplied.

Minor variations in cutting, positioning and print size may occur and are considered normal within the DTF printing process.

4. Colour Matching

DTF printing is a digital printing process and colours may vary depending on the artwork, monitor, software and printing conditions.

Colours displayed on a computer, tablet or phone screen may not accurately represent the final printed transfer.

Hex DTF cannot guarantee an exact colour match to an on-screen image, previous order or another printing process.

If an exact colour match is required, please contact us before ordering to discuss your requirements.

5. Print Quality & Production

Every effort is made to produce transfers to a high standard.

As DTF is a heat-transfer printing process, the final appearance and durability can be affected by:

  • Garment material
  • Garment colour
  • Heat press type
  • Temperature
  • Pressure
  • Pressing time
  • Peeling method
  • Washing and drying conditions

Customers are responsible for following the recommended application and washing instructions.

We strongly recommend testing a transfer on the intended garment before commencing a large production run.

6. Intellectual Property & Customer Artwork

Customers confirm that they have the necessary rights, permissions and licences to reproduce any artwork, logos, photographs, trademarks or other content supplied to Hex DTF.

By submitting artwork, you confirm that printing the artwork does not infringe the intellectual property rights of any third party.

Hex DTF accepts no responsibility for claims arising from artwork supplied by a customer.

We reserve the right to refuse to print artwork where we reasonably believe that it infringes intellectual property rights or contains unlawful, offensive or prohibited material.

7. Artwork Storage

We may retain customer artwork and order information for the purposes of fulfilling orders, handling reprints and providing customer service.

Artwork may be deleted periodically in accordance with our data retention practices.

8. Promotional Codes & Discounts

Promotional codes must be entered at checkout and cannot normally be applied retrospectively.

Only one promotional code may be used per order unless otherwise stated.

Hex DTF reserves the right to withdraw or amend promotional offers at any time.

9. Pricing

All prices displayed on the website are subject to change.

Where applicable, prices will clearly state whether VAT is included or excluded.

Hex DTF reserves the right to correct genuine pricing errors.

If an order has been placed at an incorrect price due to an obvious error, we will contact the customer before proceeding with production.

10. Business Customers

Where products are purchased for business or commercial use, the customer is responsible for ensuring that the products are suitable for their intended application.

Business customers should test products and transfers before undertaking commercial production runs.

11. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

Subject to applicable law, Hex DTF shall not be responsible for indirect or consequential losses arising from the use of our products.

12. Force Majeure

Hex DTF will not be liable for failure or delay in fulfilling an order where the failure or delay results from circumstances beyond our reasonable control.

This may include equipment failure, power interruption, supply shortages, courier disruption, extreme weather, fire, flooding, industrial action or other unforeseen events.

13. Privacy

Customer information is handled in accordance with our Privacy Policy.

We use customer information for legitimate business purposes, including processing orders, payments, delivery and customer support.

14. Changes to These Terms

Hex DTF reserves the right to update these Terms & Conditions from time to time.

The latest version will be published on our website and will apply to orders placed after the updated terms come into effect.

15. Contact Us

If you have any questions regarding an order or these Terms & Conditions, please contact Hex DTF through the contact details provided on our website.

Hex DTF
Quality DTF Transfers. Built to Perform.