Return & Refund Policy

At Hex DTF, we aim to provide high-quality DTF transfers and printing products. If you experience a problem with your order, please contact us promptly so we can investigate and provide an appropriate remedy.

1. Custom & Made-to-Order Products

Many Hex DTF products are custom-made to the customer's specifications.

Personalised or made-to-order products may not be eligible for cancellation or return once production has commenced, except where the product is faulty, damaged or does not conform to the order.

2. Standard Products

For standard, non-custom products, consumers may have cancellation or return rights under applicable UK consumer law.

Nothing in this policy affects your statutory rights.

3. Faulty or Incorrect Products

If you believe that you have received a faulty, damaged or incorrect product, please contact us promptly.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging where applicable

We will investigate the issue and, where appropriate, offer a replacement, refund or other suitable remedy in accordance with your statutory rights.

4. Artwork-Related Issues

Customers are responsible for ensuring that artwork supplied to Hex DTF is correct.

We cannot normally accept responsibility for issues caused by:

  • Incorrect artwork supplied by the customer
  • Low-resolution artwork
  • Incorrect dimensions
  • Missing or incorrect transparency
  • Incorrect colours within the supplied artwork
  • Spelling or design errors

Where artwork requires adjustment, we may contact you before production.

5. Colour Variations

DTF printing is a digital printing process and exact colour matching cannot always be guaranteed.

Colours may vary due to artwork, monitors, software and printing conditions.

An exact match to an on-screen image, previous order or another printing process is not guaranteed unless specifically agreed with Hex DTF before ordering.

6. Returns

Before returning any product, please contact Hex DTF for instructions.

Do not send products back without contacting us first.

Where a return is accepted, we may require photographs or other information to assess the issue.

7. Refunds

Where a refund has been agreed, it will normally be issued using the original payment method.

Refund processing times may vary depending on the payment provider or bank.

Where a product is confirmed as faulty or incorrectly supplied, Hex DTF will determine the appropriate remedy in accordance with applicable UK consumer legislation.

8. Testing Products

Customers are responsible for following the recommended application and washing instructions.

We strongly recommend testing a transfer on the intended garment before commencing a large production run.

The final appearance and durability of a transfer may be affected by garment material, garment colour, heat press type, temperature, pressure, pressing time, peeling method and washing or drying conditions.

9. Contact Us

If you have a question regarding a return, refund, faulty product or incorrect order, please contact Hex DTF through the contact details provided on our website.

Hex DTF
Quality DTF Transfers. Built to Perform.