Shipping Policy

At Hex DTF, we aim to process and dispatch orders as efficiently as possible. Please review the information below before placing your order.

1. Order Dispatch

Orders are dispatched using the delivery service selected at checkout.

Any estimated dispatch or delivery times are estimates and are not guaranteed unless specifically stated otherwise.

2. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your delivery details before completing your purchase.

Hex DTF cannot be held responsible for delays or delivery issues caused by an incorrect or incomplete delivery address.

3. Delivery Delays

Delivery times may vary depending on the selected delivery service and circumstances outside our reasonable control.

Hex DTF cannot be held responsible for delays caused by:

  • Postal or courier services
  • Incorrect delivery addresses
  • Severe weather
  • Industrial action
  • Customs delays
  • Other circumstances outside our reasonable control

4. Damaged Orders

If your order arrives damaged, please contact us as soon as possible.

Please provide:

  • Your order number
  • Clear photographs of the packaging
  • Clear photographs of the damaged products
  • A description of the damage

This information may be required to help us investigate the issue with the relevant delivery provider.

5. Missing Orders

If your order does not arrive within a reasonable period after dispatch, please contact us so that we can investigate with the relevant delivery provider.

Please provide your order number and any relevant delivery information when contacting us.

6. Delivery Estimates

Estimated delivery dates and times are provided as guidance only.

Delivery may take longer due to circumstances outside Hex DTF's reasonable control, including courier disruption, severe weather, customs delays, industrial action and other unforeseen circumstances.

7. Force Majeure

Hex DTF will not be liable for failure or delay in fulfilling or delivering an order where the failure or delay results from circumstances beyond our reasonable control.

This may include:

  • Equipment failure
  • Power interruption
  • Supply shortages
  • Courier disruption
  • Extreme weather
  • Fire
  • Flooding
  • Industrial action
  • Other unforeseen events

8. Contact Us

If you have questions regarding delivery, a damaged order or a missing order, please contact Hex DTF through the contact details provided on our website.

Hex DTF
Quality DTF Transfers. Built to Perform.